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We are looking for a Technical Support Engineer in Cairo to join our team and serve as the technical link between our products, customers, and internal teams. The role includes providing technical and sales support, maintaining and troubleshooting equipment, creating educational content and videos, training clients and internal team members, and supporting the marketing team with technical materials and product documentation.
Key Responsibilities:
Provide technical support to customers and the sales team
Demonstrate equipment and create educational content (videos/tutorials)
Perform equipment maintenance and troubleshoot technical issues
Train clients and internal team members on proper equipment usage
Support the marketing team with technical content and product explanations
Maintain technical documentation and service records
Requirements:
Strong knowledge of automotive maintenance equipment and its operation
Experience in equipment maintenance and technical troubleshooting
Ability to explain technical concepts clearly to customers and internal teams
Strong communication and problem-solving skills
High level of organization and attention to detail
Ability to work independently and as part of a team
Benefits:
Fixed salary + incentives
Opportunities for professional growth and career development
We are looking for a Client Support Specialist in Cairo to join our team and support customers by handling inquiries and messages through email and company systems, entering and organizing data, monitoring tenders and client websites, assisting with customer follow-up calls, and supporting the preparation of technical and financial proposals.
Key Responsibilities:
Respond to and follow up on customer inquiries and messages professionally
Enter and organize data accurately within company systems
Monitor tenders and client websites on a regular basis
Support the sales team in preparing technical and financial proposals
Assist in following up on customer calls and updating client records
Maintain organized customer files and reports
Requirements:
Previous experience in customer support, customer service, or sales support
Proficiency in using email and data management systems (CRM is a plus)
Strong communication skills in English and Arabic (written and spoken)
High level of organization and ability to manage multiple tasks
Attention to detail and commitment to meeting deadlines
Team-oriented with the ability to work in a fast-paced environment
Benefits:
Fixed salary + performance incentives
Opportunities for professional growth and career development
This role requires specialized knowledge and proven experience in:
Tire service systems and equipment.
Advanced technologies for tire mounting, dismounting, balancing, and wheel alignment.
Diagnostic tools related to wheel geometry and suspension systems.
Operation and maintenance of high-performance tire changers, wheel balancers, and alignment systems.
A minimum of two years of practical experience in the field of tire equipment is required.
The engineer will be responsible for:
Assessing customers’ technical needs and requirements.
Contributing to the design and customization of appropriate solutions for each client.
Overseeing the installation and commissioning of equipment at customer sites.
Providing technical support and delivering training to ensure optimal use and performance of the equipment.
Required Qualifications:
Documented hands-on experience in operating and maintaining tire service equipment.
Proficiency in English (spoken and written).
Strong analytical and decision-making skills.
Ability to stay up to date with ongoing technological advancements in the field of tire service equipment.